Liliia Kotonii

Liliia Kotonii is an experienced Operations Manager currently overseeing operations at Helpware since June 2022, where responsibilities include managing key performance indicators, ensuring financial targets, and maintaining client relationships. Liliia has previously held leadership roles as Sales Team Lead, ADR at MAN.Digital, and Quality Assurance Team Lead at CIENCE, demonstrating a strong background in performance management and team development. Educational qualifications include a degree from Jagiellonian University, completed between 2015 and 2018. Skills encompass coaching, process improvement, and fostering team alignment with company values.