Shane Burgos-Adair

Shane Burgos-Adair has extensive experience in IT management and support roles, starting as a DSP at In Unison and working their way up to their current position as Level 2 App Support Manager at Heritage Grocers Group. With a Bachelor's degree in Computer and Information Systems Security and an MBA in Business, Shane has demonstrated their expertise in overseeing IT operations, managing teams of engineers, and providing crucial support to enhance efficiency in various organizations such as Wayfair, Walter's Automotive Group, and Esri. Shane has a proven track record of achieving SLA compliance, resolving technical issues, and ensuring seamless IT support across multiple locations.