Fabio S Carvalho

Fabio S Carvalho has over 20 years of work experience in the technology industry. Fabio currently works as a Unified Communications Engineer at High Point Networks. Prior to this, they worked at Mitel as a Technical Support Engineer L2 for 12 years, providing advanced level support for VoIP, Data Networking, and Cloud services. Before that, they worked at BlackBerry as a BlackBerry Partner Technical Support, where they answered customer inquiries and provided troubleshooting for desktops, handheld devices, and servers. Fabio also worked at Dell as an L3 Hardware Escalations specialist, responding to high-level customer escalation issues. Additionally, Fabio has experience at Microsoft as a Support Analyst, providing technical support for software developers and IT professionals, and at Symantec as a Support Analyst, offering high-level support for enterprise firewall and VPN products.

Fabio S Carvalho started their education journey in 1989 by attending Saddleback College. Fabio studied general education there from 1989 to 1993. In 2023, Fabio enrolled in Cloud Guru to obtain a certification in AZ-900 Microsoft Azure Fundamentals, specializing in Cloud.