Affiliate Manager - Channel Operations

About HighLevel: HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home. 

Website - https://www.gohighlevel.com/ YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers: HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Who You Are:  You are looking for an opportunity to bring your data-centric, organized, and strategic thinking to a role that allows you to impact the success of others.  You’ll get the opportunity to constantly be part of the largest affiliate initiatives, leveraging automations to be the catalyst to launches and evergreen campaigns. Your excellent communication skills and working knowledge of the marketing technology landscape will serve you well as you impact and expand the largest channel of HighLevel customer acquisition.  To be successful in this role, you will exemplify our “affiliate-focused” ethos, demonstrating best in class action-biased actions while implementing structures to create efficiency and automations. You will  have experience working in a high-performance, high-accountability environment. Your excellent communication skills and working knowledge of the SaaS landscape will serve you well as you collaborate with a team of affiliate program managers and an entire marketing team. Your responsibilities will include creating automations, creating spreadsheets, auditing a variety of technical and operational processes and campaigns, and proposing ways to improve and optimize current campaigns. 

What You’ll Bring:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

What You’ll Be Doing:

• Create automations leveraging no-code and light-code tools to launch affiliate campaigns
• Works directly with the Director of Affiliate Programs to implement organizational strategies and goals as related to technology, processes, and management
• Assists the Affiliate Leadership Team with helping team leaders, managers, and department heads to identify departmental needs and goals
• Regularly collaborate with Sales, Marketing, and Departmental leadership to develop and deploy ongoing Affiliate recruitment strategies
• Assist in the integration of Affiliate Tracking with HighLevel, FirstPromoter, Zapier, Stripe, and our company data warehouse
• Assists in editing and optimizing reporting (Pendo, HighLevel, FirstPromoter) as well as automations (Zapier, HighLevel, FreshDesk) in accordance with the ever evolving needs of the company
• Orchestrate existing and prospective affiliate landing pages and pre-defined affiliate offers
• Ability to produce high-quality documents, SOP’s that provide insight into the change management procedures for all company departments involved.
• Support company-wide marketing strategy and work to integrate and align affiliate department activities
• Confidently work with large amounts of data and have a data-minded approach to planning department work and analyzing its outcomes
• Measure and provide detailed analysis on success against affiliate program growth KPIs and metrics
• Drive forward projects involving complex work streams and cross-functional collaboration
• Demonstrate technical acumen to execute plans given into workable solutions
• Other duties may be assigned and/or modified as business needs change

Experience/Education/Certifications Required:

• Associates degree or equivalent work experience and minimum of 2 years in software Project Management/consulting experience or technical support.
• 2 years of experience in an Operational role, preferably in a Technical Support Call Center or Professional Services organization.
• Strong understanding and proficiency in software solutions and professional service offerings.
• Ability to handle the ambiguity that arises from time to time in a dynamic and fast-paced collaborative work environment.
• Prior experience utilizing various software integrations (Zapier, Freshworks, ClickUp, HighLevel etc).
• Experience with Excel and/or Google Sheets at an advanced level.
• Strong interpersonal communications skills.
• Strong analytical and organizational skills with superior attention to detail.
• A basic to advanced understanding of CSS, HTML and/or API is not required for the position, however, it is a major plus for applicants of this role.
• Experience working with and or ability to learn the use of various CRM Systems a plus