Juan Melo

Juan Melo has extensive experience in customer service and team leadership, currently serving as a Team Lead and Customer Service Associate at Hire Horatio CX since February 2023. Prior to this role, Juan held various positions at Newtech S.R.L from June 2019 to January 2023, including Training Supervisor, Trainer, and Customer Service Representative. Juan also worked as a Fraud Analyst at Cre8 BPO, where responsibilities included risk mitigation and manual case review. Earlier experience includes time at Enhanced Resource Centers in roles as a Customer Service Representative and Supervisor from November 2015 to July 2018 and from June 2013 to August 2015, respectively. Juan holds an educational background from INTEC, having studied there from 2005 to 2008.