Natalie de Lima

Natalie de Lima has a diverse work experience spanning various industries and positions. Natalie began their career as a Sales Assistant at Arcadia Group Ltd, where they handled cash, managed the fitting rooms, and sold clothing from different brands. Natalie then worked as a Customer Services Agent at London Stansted Airport's Servisair, where they assisted passengers and handled check-in desks for multiple airlines. Natalie later joined Conrad Advertising as a Production Assistant, responsible for proof-reading and dispatching print adverts, as well as covering reception duties.

After a career break during which they traveled and worked abroad, Natalie became a Veterinary Receptionist at Walton Lodge Veterinary Group. In this role, they answered calls, booked appointments and operations, managed the veterinary surgeons' schedules, and handled stock management and monthly vaccination reminders. Following this, Natalie spent a year as an International Cultural Representative at Walt Disney World Resort in Florida, where they represented the UK in the Epcot World Showcase. Natalie worked in retail, providing exceptional customer experiences while selling UK products.

Natalie then took on the position of Temporary Office Assistant, working at various companies through recruitment agencies. Their responsibilities included screening calls, managing correspondence, and responding to letters and emails. Natalie also held the role of Receptionist/Team Administrator at ACM Environmental PLC, providing administrative support to four directors, managing diaries, arranging travel, and monitoring staff leave.

Returning to their passion for working in historic settings, Natalie joined Historic Royal Palaces, where they held multiple roles. As an Admissions Assistant at HM Tower of London, they greeted visitors, sold tickets, and managed large groups of tourists. Natalie later became the Volunteer Coordinator for the Tower of London Remembers Poppy Project, coordinating the recruitment program for thousands of volunteers and maintaining relationships with stakeholders. Natalie also served as an Interim PA to the Governor of HM Tower of London, providing administrative support and managing correspondence.

Their most recent role at Historic Royal Palaces was as a Team Administrator at Banqueting House, where they oversaw office management, maintained supplies, and booked training courses for staff, among other responsibilities. Throughout their career, Natalie has exhibited strengths in customer service, administration, event coordination, and team support.

Natalie de Lima's education history includes their completion of a certification in Teaching English as a Second or Foreign Language from the International TEFL Academy in 2020. Prior to that, they pursued a humanities degree (AA100) from The Open University from 2013 to 2014. Before that, they attended Hertford Regional College from 1997 to 1999, where they obtained an advanced GNVQ degree in Media, Communication, and Production. Their secondary education took place at St Mary's High School from 1991 to 1997, where they earned their GCSEs and a GNVQ in Leisure & Tourism. In terms of additional certifications, Natalie obtained a Teaching English as a Foreign Language (TEFL) certification from The TEFL Org in October 2020.