Manon Carrillo

Manon Carrillo has extensive work experience in customer support and team management. Manon is currently the Head of Customer Support at Hivebrite since September 2022. Prior to that, they worked at PhantomBuster as the Manager of the Customer Support team from February 2021 to August 2022. In this role, they managed an international team, created action plans, handled admin tasks, and managed projects and stakeholders. Manon also managed KPIs such as CSAT, volumes, quality, and SLAs.

Before joining PhantomBuster, Manon worked at Uber in various roles. From January to September 2020, they served as a Senior Team Leader, overseeing the Quality team at the Lisbon Center of Excellence. Manon was responsible for recruiting, training, and coaching a team of 10 agents supporting 21 lines of business. Manon also managed people, handled admin tasks, and led projects. Prior to that, they worked as a Quality Team Lead, where they built and launched the Quality team, managed quality scores for the Uber Eats BPO support team, and conducted audits and data analysis.

Manon's earlier work experience includes a sales associate role at ETAM and Aigle in 2015, a logistics intern role at LAPORTE BALL TRAP in 2014, a prospect researcher intern role at Phorest Salon Software in 2014, and a sales assistant role at Lafayette Gourmet from December 2012 to August 2013.

Manon Carrillo received their Bachelor's degree in Communication & Entertainment Management from the International University of Monaco in 2016. Prior to that, they completed a two-year post-A-Level course in International Trade at Lycée du Parc Impérial from 2013 to 2015. From 2009 to 2012, Manon pursued their Baccalauréat Littéraire in Literature at Lycée Auguste Renoir. In addition to their formal education, Manon also obtained a Lean Six Sigma Yellow Belt certification from morestream.com in June 2018.