Akancha Srivastava

Akancha Srivastava has a diverse work experience that spans across multiple companies and roles. Akancha started their career as a Business Development Intern at BYJU'S in March 2016, where they were responsible for customer relations and renewals. Akancha then became a Business Development Associate at BYJU'S in August 2016, where they handled sales and generated revenue. In June 2017, they joined Hortonworks as a Customer Service Support Representative, managing the certification program and training delivery in APAC. In October 2018, they joined Hiver as a Customer Success Manager, working with the management to build a team that understands and lives by the company's core values. Akancha is currently an Enterprise Customer Success Manager at Hiver, a role they started in January 2022. Akancha's work experience showcases their ability to handle diverse responsibilities and contribute to the success of different organizations.

Akancha Srivastava completed their Bachelor's Degree in Computer Science and Engineering from Dr. A.P.J. Abdul Kalam Technical University from 2012 to 2016. Additionally, they obtained the following certifications: Certified Customer Success Manager (CCSM) Level-2 from SuccessHACKER in February 2021, Certified Customer Success Manager (CCSM) Level 1 from SuccessHACKER in August 2019, and Customer Success: How to Reduce Churn and Increase Retention from Udemy in January 2019.