Sanjay Chakraborti

Sanjay Chakraborti has extensive work experience in customer success management and leadership roles in the software industry. Sanjay is currently serving as the Chief Customer Officer at Hiver, a top-rated software product for Gmail that enhances email collaboration. Prior to this, Sanjay worked as the Regional Vice President of Customer Success Management at Salesforce from 2021 to 2023. Sanjay also held the position of Senior Director of Customer Success Management at Informatica from 2017 to 2021. Sanjay's previous roles include being the Global Head of Customer Success at Freshworks Inc. (formerly Freshdesk) from 2015 to 2017 and the Director of Customer Success at Indix from 2014 to 2015. Sanjay also worked at CallidusCloud as the Director of Account Management and Customer Success from 2008 to 2014, and as an Analyst in Software QA and Product Support at GE from 2001 to 2004. Prior to that, Sanjay served as the Manager of Systems and Software Product Support at Envestnet | Yodlee from 2004 to 2005 and as the Vice President of Service Delivery at Customers First Business Solutions | Management Consulting from 2005 to 2008. Throughout their career, Sanjay has demonstrated their expertise in customer success, product adoption, revenue and account retention, and cross-functional leadership.

Sanjay Chakraborti has an Executive-MBA in General Management from the Indian Institute of Management Bangalore. Sanjay also holds a Masters in Computer Science from M.D. University and a Bachelors in Electronic Sciences from Delhi University. Additionally, they have a Sandler Sales Certification from Sandler.