Leila Postner is an experienced professional with extensive expertise in customer success and account management, currently serving as Director, EMEA at Hootsuite since November 2013, where responsibilities include leading EMEA Customer Teams and enhancing customer experience while supporting employee engagement and development. Postner has held various roles at Hootsuite, including interim VP, Senior Manager, and Manager of Customer Success, receiving accolades such as Hootsuite's Top Parliament Club Qualifier in 2021 and Manager of the Year Award in 2020. Prior to Hootsuite, experience includes serving as an Account Manager at Gartner, managing client relationships for German and Swiss technology providers, and roles in hospitality management. Postner holds a Bachelor of Business Administration in International Management from Universität Liechtenstein and completed a program at City, University of London in 2019.