Dispute Resolution

The Dispute Resolution team at Housing Ombudsman specializes in managing and resolving conflicts between landlords and tenants. This team, comprised of adjudicators, investigators, and dispute examiners, conducts impartial investigations into housing complaints, ensuring fair outcomes. They work to resolve disputes locally where possible, support improvements in landlord-resident relationships, and promote learning from each case to enhance service standards across the sector. The team also includes specialists in compliance and systemic issues to address broader challenges and an independent reviewer to ensure transparency and accountability.