Matthew Vickery

Matthew Vickery has a background in customer service and team management roles within the financial sector. With experience at companies like HSBC Innovation Banking and Silicon Valley Bank as a Complaints Manager, Matthew has successfully led teams to deliver exceptional customer service and efficiently manage complaints. Matthew's expertise includes training staff, managing performance, and implementing action plans to resolve backlogs. Their experience also includes volunteer work and sales assistant roles, demonstrating their strong verbal communication and negotiation skills. Matthew holds a Bachelor of Arts degree from the University of Portsmouth.