Franck Rutagungira

Franck Rutagungira is a skilled professional with extensive experience in customer care and community management across various sectors. Currently serving as a User Care Expert at Hublo since September 2023, Franck previously worked as a Customer Experience Representative at Malt and held the position of Customer Care Manager at SKEEPERS, achieving a 96% satisfaction rate with clientele. Prior roles include Content & Community Manager at Club Med, where Franck enhanced digital communication and community engagement, and Customer Services Agent at PeopleDoc France, focusing on B2B client satisfaction within HR technology. Other notable positions include contributions to Uber, PNJ Cam, Axialys, Shoptimise, and Roomlala. Franck holds multiple degrees, including an MBA in Management of Innovative Tools and a Master 2 in E-Commerce.