Pauline Heurthe

Pauline Heurthe is a seasoned professional in customer success and account management, currently serving as Principal Customer Success Manager for Strategic Accounts at HubSpot since October 2021, where Pauline collaborates with complex clients in the EMEA region to enhance their investment value through high-touch management. Previously, at HubSpot, Pauline managed a portfolio of 120 customers, achieving a 110% revenue retention, and implemented strategies for optimal customer success. Prior experience includes roles at Freshworks as an Account Executive and Business Development representative, where Pauline focused on deploying SaaS solutions and training teams while aiding customer experience initiatives. Early career positions include Account Manager at Bye Bra, where Pauline was responsible for business development in French-speaking markets, and a Student Ambassador at Rotterdam School of Management, Erasmus University. Educational qualifications include a Master’s degree in Strategic Management and a Bachelor’s degree in International Business Administration from Rotterdam School of Management.