Sílvia Alves

Sílvia Alves has held various roles in the hospitality industry since 2013. Sílvia began their career as an Operadora de Caixa at Continente Tires in 2013. Sílvia then worked as a Front Desk Agent at Accor in 2014, Hotel Zenit Lisboa at Zenit Hoteles in 2015, Pousada Palácio de Queluz at Pestana Hotel Group in 2016, and behotelisboa in 2016. In 2018, they worked as a Front Desk Agent at Be Poet Baixa Hotel, followed by a Front Desk Agent 1st role at My Story Hotels in 2019. In 2020, they were a Front Desk Agent at DoubleTree by Hilton Amsterdam Centraal Station, and in 2021, they have held roles as a Customer Service Representative at Belvilla and Customer Support & International Sales at Hudson Valley Lighting Group.

Sílvia Alves completed their 11th grade at Escola Secundária Sebastião e Silva from 2009 to 2011 in the field of Humanidades. From 2013 to 2016, they attended Escola Profissional ASAS, where they obtained a Técnico degree in Turismo. In 2021, they obtained several certifications, including E-commerce logistics and Last Mile from edX, Building Customer Loyalty from LinkedIn Learning, Customer Service: Handling Abusive Customers from LinkedIn Learning, Delivering Bad News to a Customer from LinkedIn Learning, Fundamentos do Atendimento ao Cliente from LinkedIn, Gestão de Equipes de Atendimento ao Cliente from LinkedIn, Managing a Customer Service Team from LinkedIn Learning, Providing Legendary Customer Service from LinkedIn Learning, Working with Upset Customers from LinkedIn Learning, and Logistics Management: International Transport & Shipping from Udemy.