Hanna A.

Lead Customer Researcher at Hyde Housing

Hanna A. has a diverse range of work experience spanning different roles and industries. Hanna started their career as a Duty Manager at William Hill, where they gained experience in training and managing staff, promoting products and organizing store cover. Hanna then worked as a Community Mentor at The Challenge Network, providing guidance and support to the community. Hanna also worked as a Research Assistant at Goldsmiths and London South Bank University, conducting interviews, monitoring participant data, and assisting with various studies. Hanna worked as a Special Needs Play Worker at Kids, ensuring the safety and well-being of children with disabilities. At Loughborough University, Hanna served as the MRes Psychology Student Representative, gathering feedback from students and communicating it to course administrators. Hanna'smost recent position was as a Lead Customer Researcher at The Hyde Group, where they mentored apprentices, led the selection process for surveying providers, and utilized data analysis to deliver tailored results to meet customer requirements. Overall, Hanna has a strong background in research, customer service, and mentoring.

Hanna A. has a Master of Research degree in Psychology from Loughborough University, which they obtained from 2015 to 2016. Prior to that, they completed their Bachelor's degree in Psychology at the same university from 2011 to 2015. Hanna attended Ashcroft Technology Academy from 2008 to 2010, where they obtained their A levels in Psychology, Biology, and Mathematics. Hanna'ssecondary education was completed at Ashcroft Technology Academy from 2003 to 2008, where they obtained their GCSE. Hanna A. also has additional certifications in AgilePM® Foundation and Level 1 - Agile Project Management (AgilePM) Foundation from APMG International. Additionally, they are a certified Dementia Friend by the Alzheimer's Society.

Links

Previous companies

Loughborough University logo
William Hill logo

Timeline

  • Lead Customer Researcher

    August, 2020 - present

  • Customer Researcher

    September, 2016

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