Robby Hill

Senior Customer Success Engineer at Ellie Mae

Robby Hill has over 7 years of work experience in the field of customer support and technical engineering. Robby currently holds the position of Sr. Staff Premier Services Engineer at ICE Mortgage Technology, where they have been working since 2020. Prior to that, they worked at Ellie Mae for four years, starting in 2016. During their tenure at Ellie Mae, they held multiple roles including Senior Customer Success Engineer, Sr. Technical Support Engineer, and Technical Support Team Lead. Before joining Ellie Mae, they worked as a Lock Desk Analyst at First Liberty Bank for six months in 2016. Their career began at Great Plains National Bank in 2014, where they worked as a Jr Loan Processor.

Robby Hill attended UC San Diego Extended Studies from 2021 to 2022, where they completed a Full Stack Web Development Coding Bootcamp. During their educational journey, they obtained several additional certifications. In September 2016, Robby became a Support Center Analyst through HDI. Later in November 2016, they obtained the Encompass Certified Administrator certification from Ellie Mae. In September 2017, Robby earned the Support Center Team Lead certification from HDI. Most recently, in March 2023, they acquired the Encompass Certified Developer certification from ICE Mortgage Technology.

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Timeline

  • Senior Customer Success Engineer

    January, 2019 - present

  • Sr Technical Support Engineer

    April, 2018

  • Technical Support Team Lead

    June, 2017

  • Product Support Analyst

    June, 2016