Glami Chan

Glami Chan has extensive work experience in customer success management and business development. Glami is currently working as a Principal Customer Success Manager at iCIMS since October 2022. Prior to that, they worked at Microsoft from October 2018 to October 2022 as a Customer Success Manager for enterprise and strategic accounts in the Modern Workplace division.

Before joining Microsoft, Glami worked at LinkedIn from July 2016 to October 2018 as a Customer Success Manager. In this role, they managed relationships with key decision makers and drove adoption of LinkedIn Business Solutions for enterprise and SMB clients in the APAC region.

Glami's previous experience includes working at Asia Miles as a Partnership & Business Development Account Manager from December 2014 to June 2016, where they were responsible for acquiring and managing strategic partnerships in the travel, hospitality, and professional services industries.

Glami also worked at EF Education First as a Country Program Manager and Sales & Operation Team Head from January 2013 to December 2014, where they led a sales team to achieve their goals and become the top-performing team globally.

Glami started their career at KTL Jewellery Manufacturer Ltd. as an International Sales Executive, where they developed new business opportunities, managed key accounts, and implemented strategic sales and production processes.

Overall, Glami Chan has a strong background in customer success, business development, and sales management, with experience in the technology, education, loyalty programs, and manufacturing industries.

Glami Chan has a degree in English Studies from the University of York. They also have a degree in Contemporary English Studies - Linguistics from Lingnan University. In terms of additional certifications, Glami Chan obtained the following:

- Microsoft Certified: Power Platform Fundamentals from Microsoft in February 2022.

- Accessibility in Action from Microsoft in December 2021.

- Prosci® Certified Change Practitioner from Prosci in August 2020.

- Microsoft Certified: Dynamics 365 Fundamentals (MB-901) from Microsoft in June 2020.

- Microsoft Global Challenger from Microsoft in February 2020.

- Microsoft Certified: Azure Fundamentals from Microsoft in October 2019.

- Microsoft 365 Certified Fundamentals from Microsoft in April 2019.

- Microsoft 365 Certified: Teams Administrator Associate from Microsoft in November 2021.