Taylor Grimm

Taylor Grimm has a diverse work experience spanning several companies and roles. They began their career at Best Buy in 2010 as a Solutions Specialist, where they provided customer service and trained new employees. They then moved to Geek Squad in 2012 as a Consultation Agent, responsible for diagnosing and repairing computers. In 2013, they became the Best Buy Mobile Manager, overseeing cellular phone connections and training in the department.

Taylor joined iCIMS in 2015 as a Technical Support Engineer and worked their way up to the position of Manager, Americas Customer Success. In their various roles at iCIMS, Taylor has been responsible for gathering business requirements, modifying and configuring the iCIMS platform to meet customer needs, and providing educational guidance to customers. They have also worked closely with other departments to ensure customer needs are met and have maintained up-to-date knowledge of corporate recruiting environments and SaaS software products.

Between their stints at Best Buy and iCIMS, Taylor briefly returned to Geek Squad in 2014 as an Appliance Customer Care Representative, resolving customer escalations involving appliance installations. They also worked as a Repair Dispatch Agent Defender, handling all client contact for field agents and processing exchanges. Prior to their time at iCIMS, Taylor held the role of Technical Support Engineer at Geek Squad, where they provided software support to clients.

Overall, Taylor Grimm has a strong background in customer support and success, with a focus on technology and software.

Taylor Grimm attended Stevens Institute of Technology from 2008 to 2011. During this time, they studied Mechanical Engineering. Additionally, in October 2019, Taylor obtained a certification in "Working on a Cross-Functional Team" from LinkedIn.