IT Infrastructure And Support Manager

The IT Infrastructure Manager will be responsible for the design, implementation, maintenance, and scalability of the company’s global IT infrastructure. This role will involve supporting a distributed infrastructure and professionals across various regions and ensuring that our systems are secure, resilient, and optimized to support our global operations. The ideal candidate will have a strong background in managing complex IT environments in fintech or related industries and possess a strategic mindset to align IT infrastructure with business objectives. 

Infrastructure Strategy & Planning: 

• Develop and implement a global IT infrastructure strategy that supports the company's growth, scalability, and technology needs  Azure infrastructure & Office 365. On prem and cloud.

• Collaborate with senior leadership to align IT infrastructure initiatives with business goals and regulatory requirements.

• Stay updated on emerging technologies and assess their potential impact on the company's infrastructure.

• Deploy/manage multiple integrated systems.

• Troubleshoot infrastructure and network related issues.

• Automate and create Infrastructure as Code using tools such as Bicep

• Develop and improve infrastructure controls to ensure security, compliance, performance, and scalability.

• Maintain architectural assets and best practices across infrastructure platforms.

• Generate technical proposals for infrastructure solutions.

• Knowledge of the Azure well Architected Framework

• Manage and oversee workstation & mobile devices

• Maintain information security policies and controls

 Security & Compliance: 

• Implement robust security protocols and disaster recovery plans to protect the company’s IT infrastructure from threats and ensure business continuity.

• Ensure compliance with industry regulations and standards, including data protection laws (e.g., GDPR).

• Conduct regular security audits and risk assessments, addressing vulnerabilities proactively.

 Vendor & Stakeholder Management: 

• Negotiate and manage relationships with vendors and service providers to ensure cost effective and high quality services.

• Collaborate with internal stakeholders to gather requirements, prioritize projects, and deliver infrastructure solutions that meet business needs.

 Performance Monitoring & Reporting: 

• Develop and monitor key performance indicators (KPIs) to assess the health and performance of the IT infrastructure and report regularly.

Requirements:   

Bachelor’s degree in Information Technology, Computer Science, or a related field   

8+ years of experience in IT infrastructure management, with at least 3 years in a leadership role within a fintech or related industry. 

• Proven experience managing global IT infrastructures, including cloud services, networking, and security.

• Strong knowledge of cloud platforms (see below) virtualization technologies, and network security protocols.

• Microsoft Intune, Autopilot, Office 365, Sentinel, EntraID/AAD.

• Azure DevOps.

• Configuration as Code.

• PowerShell Scripting.

• Systems integration experience.

• Excellent leadership and team management skills, with experience managing distributed teams.

• Strong project management skills with the ability to handle multiple projects and priorities simultaneously.

• Excellent problem solving skills and the ability to make informed decisions under pressure.

• Knowledge of compliance frameworks such as GDPR and control regulated accreditations, etc.

• Experience in managing an external MSP for helpdesk

Benefits:    

• Competitive compensation package

• Medical aid, providend fund, gym on site

• Flexibility in work arrangements, accommodating remote work options.

• Opportunities for professional growth and career advancement.