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Saurabh Mittal

Ai-first Customer Success Champion Leader | Escalation Management at IgniteTech

Saurabh Mittal has a diverse work experience in the field of software engineering and consulting. Saurabh is currently employed at IgniteTech as a Technical Escalation Manager, where they are responsible for managing technical escalations and providing solutions. Prior to this role, Saurabh worked as a Senior Business Consultant at IgniteTech, contributing their expertise in business consulting.

Before joining IgniteTech, Saurabh held the position of Software Architect at Aurea Software for four years. Saurabh played a crucial role in designing software architecture and providing technical solutions.

Saurabh also has experience as a Lead Software Engineer at Webshar LLC, where they led the development of software projects. Additionally, they worked as a Software Engineer at Accenture for a short period.

Early in their career, Saurabh gained valuable experience at Honeywell Scanning & Mobility as a Software Engineer I. Their responsibilities included managing the entire project lifecycle, from feasibility and requirements definition to design, development, and implementation. Saurabh took ownership of incidents and service requests while ensuring adherence to quality standards and SLAs.

Saurabh's career started with roles as a Software Engineer Trainee and Intern at Vocollect by Honeywell, where they developed their skills in software development and gained exposure to enterprise-level projects.

Overall, Saurabh Mittal has a strong background in software engineering, including architecture design, project management, and technical consultation.

Saurabh Mittal completed their Bachelor of Technology (B.Tech.) in Computer Software Engineering from Gurgaon Institute of Technology and Management from 2009 to 2013. Before that, they obtained their Class 12 degree in Science (Non-Medical) (With Computer Science) from B.K. Senior Secondary School in the year 2009. Saurabh also completed their Class 10 degree in Computer Science from Halwasiya Vidya Vihar during the years 2004 to 2008.

Additionally, Saurabh has obtained certifications to enhance their academic qualifications. In September 2019, they received the "Verified International Academic Qualifications" certification from World Education Services (WES). Saurabh also holds professional certifications from Oracle: "Oracle Certified Professional, Java EE 5 Web Component Developer" obtained in April 2012 and "Oracle Certified Professional, Java SE 6 Programmer" obtained in March 2012.

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Timeline

  • Ai-first Customer Success Champion Leader | Escalation Management

    July, 2021 - present

  • Senior Business Consultant

    June, 2021

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