Jagdeep Singh Batra

Jagdeep Singh Batra has a diverse work experience in customer success, business growth, strategic sales, and project management. Jagdeep Singh is currently serving as the Vice President & Head of Customer Success for IGT Solutions in Europe. Prior to this role, they held the position of General Manager for Customer Success and Business Growth at IGT Solutions. Jagdeep Singh also worked as the Director of Strategic Sales and Accounts Management for IGT Solutions in the UK and Europe.

Before joining IGT Solutions, Jagdeep worked at arvato India as the Head of Global Projects and Business Consulting, where they successfully completed a project management program for setting up a contact center for a major international airline.

Prior to this, they held the same role at IGT Solutions, where they oversaw the setting up of offshore contact centers in China, Dubai, and other locations for various international airlines and travel management companies.

Earlier in their career, they worked as a Service Delivery Consultant at WNS Global Services and as a Service Delivery Manager at Air Sahara.

Overall, Jagdeep has demonstrated expertise in customer success, business growth, project management, and delivery management.

Jagdeep Singh Batra has a diverse education history with a focus on project management and information technology.

Jagdeep Singh has obtained certifications from the Project Management Institute and PRINCE2 Practitioner in the field of project management. In 2012, they completed a program in ITIL version 3, specifically focused on information technology project management, incident, and service desk management.

In terms of academic education, Jagdeep holds a post-graduate degree in Business Administration from the Symbiosis Institute of Management Studies, with a specialization in Marketing and Sales.

Additionally, they have received certifications in various other fields. These include SITA PSS Certification in Airline Reservations, a Certified Six Sigma Green Belt in Six Sigma, and a Sabre Certified Trainer in Airline GDS from Sweden.

While the specific details are not provided, they have also achieved a Bachelor's degree from Delhi University and obtained ITIL v3 certification.

Jagdeep has further enhanced their skills through additional certifications such as IBM Certified Cybersecurity Roles, Processes and Operating System Security, IBM Certified Cybersecurity Compliance Framework & System Administration, and IBM Certified Introduction to Cybersecurity Tools and Cyber Attacks. Jagdeep Singh has also received certifications in PMP Training and PRINCE2 Practitioner from Astrowix Corporation and APMG-International respectively. Furthermore, they hold a SITA Passenger Service System certification from SITA and a Sabre certification from Sabre Corporation.

Overall, Jagdeep Singh Batra has a well-rounded education history with a focus on project management, information technology, and related certifications in the field of cybersecurity and airline systems.