Shivam Kaushik

Shivam Kaushik is an experienced training development professional with extensive expertise in customer service training and operational excellence. Currently serving as Senior Manager of Training Development at IGT Solutions since March 2020, Shivam has previously held roles at Air India Airport Services and InterGlobe Technologies, where responsibilities included deploying diverse training methodologies, conducting audits, and implementing evaluation strategies. With a strong educational background in training and development, including certifications from COPC Inc. and IATA, along with a Bachelor's degree in Physics from Delhi University, Shivam has consistently demonstrated the ability to enhance training efficacy and optimize customer experiences across various organizations.