Rita Ogochukwu Oranusi

Rita Ogochukwu Oranusi is a skilled customer service professional with extensive experience in resolving technical issues and enhancing customer satisfaction. Currently serving as a Customer Service Representative at Ikeja Electric since January 2021, Rita has contributed to a 15% decrease in customer churn and achieved an 80% first-level resolution rate. Prior experience includes a role as a Customer Support Representative at AjoCard, where Rita achieved a 94% customer complaint resolution rate and increased customer satisfaction scores by 30%. Additionally, Rita worked as a Customer Service Agent at Jumia Nigeria, managing high volumes of inquiries and maintaining a 94% customer satisfaction rating. Educational qualifications include a Bachelor of Engineering degree in Chemical Engineering from the University of Benin and a Certification in Salesforce Administration from Alx_Africa.