Madeline D.

Madeline D. is an experienced professional in customer support and client success, currently serving as a Customer Support Analyst at Immersive Labs since January 2024. Prior to this role, Madeline worked as a Client Success Manager at Ocelot, managing client relationships from onboarding to contract renewals. Additionally, Madeline has held positions as a Product Support Specialist at Actionstep and Greenhouse Software, where skills in resolving customer inquiries and diagnosing software issues were developed. Madeline began the career at Ibotta, Inc. as a Client Success Associate and later advanced to Customer Support Supervisor, overseeing a team to enhance customer service quality. Early experience includes a role as a Senior Marketing Associate at Vivax Pros, focusing on team training and customer service standards. Education was obtained from Metropolitan State University of Denver.