David Eaton

David Eaton has a diverse work experience spanning over several companies. David worked at Imperva from 2019 to the present, starting as a Product Support Engineer and later transitioning to a Technical Support Team Lead role. In this position, they provided technical support for Imperva's business-critical security product and managed critical customer issues.

Prior to Imperva, David worked at Door 14 Hockey as a Co-Host from 2015 onwards. In the same year, they joined Citi as an Application Support Analyst, where they maintained client relationships, resolved escalated tasks, and reported on various tasks. David had knowledge of UNIX and Oracle databases and underwent training in FORT Testing, COB, and end-to-end onboarding.

Before Citi, David worked at Concentrix starting in 2012. David held dual roles during their time there, serving as a Product Support and Testing Manager as well as an Application Support Analyst. As a manager, they provided leadership and direction to the product support and testing team. Additionally, as an analyst, they restructured the help desk, reduced backlog, and developed documentation for support operations.

David's earliest work experience was at Cefa-Soft Ltd as an IT Support Technician from 2008 to 2012. In this role, they trained new staff, assisted customers with support issues for Epos software, and adhered to strict SLAs for a multinational retailer client.

David Eaton's education history includes attending Ulster University, although the specific degree obtained and field of study are unknown. In addition to their formal education, David has obtained various certifications, including "Manager Effectiveness Training" from Snowden Consulting and several management-related certifications from LinkedIn. David has also obtained a certification as a "FAST approved software auditor", although the institution is unspecified.