Nidia Mercado

Nidia Mercado is an experienced professional with a robust background in customer support and industry relations. Currently serving as the Director of Industry Relations and Customer Support at InCharge Debt Solutions since July 1999, Nidia maintains relationships with creditors and partners while assisting in the organization’s strategies and initiatives. Previously, Nidia worked at Scotiabank as the Manager of Operations, overseeing a Commercial Banking Centre in Puerto Rico and managing the accounting for branches in South Puerto Rico from September 1979 to August 1997. Nidia holds a Bachelor's degree in Organizational Management from both Valencia College and Warner University, completed between 2004 and 2007.