Brinda Sherman

Brinda Sherman has a wealth of experience in the hospitality industry. Brinda began their career at Oberoi Hotels & Resorts in 1991, where they focused on training and development programs for employees. In 1999, they joined The Indian Hotels Co Ltd as a Manager/Sr Manager of Business Excellence. Brinda worked in this role until 2004 when they were promoted to Sr Manager of Business Excellence. Brinda continued to excel in this position until 2006 when they took on a new role as Sr Manager/General Manager of Business Excellence (Luxury Hotels India). In this role, Brinda oversaw the implementation of key initiatives, such as the Balanced Score Card and customer service standards. Brinda also conducted analysis of customer feedback to make data-driven decisions and provided training on process improvement methodologies. In 2019, Brinda transitioned to a leadership position at The Indian Hotels Company Ltd, first as an Associate Vice President and then as Head of Business Excellence.

Brinda Sherman attended IHM Mumbai from 1987 to 1990, where they received a Diploma in Hotel Management. Prior to that, they attended Villa Theresa High School in Mumbai, though the specific years and degree information are unavailable.