Neil Roberts

Neil Roberts has a diverse work experience in the IT industry. Neil most recently worked at Inenco Group as the Head of Technology Operations, where they provided technology availability, support, and transformation strategies to enhance business growth. Prior to that, they were the Internal Systems Manager at Inenco Group, where they oversaw daily operational tech support and managed core IS services for a large number of employees.

Before joining Inenco Group, Neil worked at Zen Internet as an Internal Systems Manager, where they were responsible for end-to-end management and maintenance of IS systems for a significant number of employees. Neil implemented various service improvements to enhance efficiency and productivity.

Neil also spent several years at TalkTalk, where they held various roles such as Information Service Delivery and Service Desk Manager, IS Network Service Delivery Manager, and Service Desk Manager. Neil successfully transitioned the IS Service Desk to support a larger number of employees, introduced self-service support catalogs, and implemented incident, change, and problem management processes.

In the early stages of their career, Neil worked at Opal Telecom PLC as an IS Desktop and Service Desk Team Leader and an IS Desktop Engineer. Neil ensured customer satisfaction, resolved tickets promptly, supported business applications and systems, and played a key role in implementing Microsoft Active Directory.

Neil began their career at IBM as a 2nd Line IT User Administration Analyst and a 1st Line IT Support Analyst.

Overall, Neil Roberts has extensive experience in IT operations management, service delivery, project management, and team leadership. Neil has a proven track record of implementing service improvements, managing IS systems, and ensuring customer satisfaction.

Neil Roberts's education history begins in 1986 when they attended Cardinal Heenan High School, where they pursued their GCSE's until 1992. Following this, from 1992 to 1994, they enrolled at Liverpool City College and completed a BTEC - National Diploma in Interior Three Dimensional Design. Neil then attended St Helen’s Technology College from 1994 to 1997, earning a BTEC - Higher National Diploma in Computer Aided Engineering. Finally, from 1998 to 2002, Neil studied at Computeach International and obtained a Microsoft Certified Professional degree in Windows 2000 Professional 70-210 & Server 70-215.