Vasim Lohani

Vasim Lohani has a solid work experience in the field of technical support and customer service. Vasim worked at InfoDesk as a Sr. Product Support Specialist, providing web-based application support to clients and troubleshooting technical product-related issues. Vasim also worked on client projects for setup and configuration, diagnosed technical problems, and communicated solutions to customers. Additionally, Vasim monitored products and services and demonstrated a strong sense of ownership for customer issues.

Prior to InfoDesk, Vasim worked at Lucy Electric Manufacturing and Technologies India Pvt. Ltd as a Global Service Desk Analyst, where they provided 1st Tier front-line IT support to global users of the company. Vasim resolved incoming support queries swiftly and ensured excellent communication with customers/users.

Vasim also gained experience as an L2 Support Analyst at PMC Retail, where they provided support in analyzing and troubleshooting technical issues.

Overall, Vasim has developed a strong skill set in technical support, troubleshooting, and customer service throughout their various roles.

Vasim Lohani completed their Master's Degree in Information Technology with a focus on MCA at the Institute of Science & Technology for Advanced Studies & Research (ISTAR) Vallabh Vidyanagar in 2008. Prior to that, there is no available information about their educational background. In terms of additional certifications, they obtained the ITIL Foundation Level certification from APMG International in March 2016, and the CompTIA A+ certification from CompTIA in December 2019.