Mainak Basu Roy

Mainak Basu Roy has worked in the customer service industry for over 8 years. Mainak started their career in 2014 as a Team Leader at Convergys Intelligent Contact. In 2018, they moved to American Express as a Sr. CCP. In 2021, they joined Plum as a Customer Success Manager. Currently, they are employed at Infurnia as a Customer Success Manager.

Mainak Basu Roy attended West Bengal University of Technology, Kolkata from 2008 to 2012 and obtained a Bachelor's degree in Electrical, Electronics and Communications Engineering.