Radia Ouakedi

Radia Ouakedi has a diverse work experience spanning over 20 years. Radia began their career as an IT Bachelor Intern at Technip in 1998 before moving on to be an IT Bachelor Intern at TOTAL in 1999. At TOTAL, they also worked as a System Support Engineer, providing system administration and technical support.

In 2001, they joined Compubase as an IT Trainer before returning to TOTAL as a System Administrator in 2002. Radia then worked as a freelance IT Trainer at AFTEC/CFOB/E2SI in 2004.

From 2007 to 2010, Radia held the role of IT System Analyst at Agthia Group PJSC, where they provided system administration and developed operational manuals.

Radia then joined National Health Insurance - Daman in 2008 and worked as an IT Services Supervisor and later as an IT Governance and Compliance Officer. Radia'sresponsibilities included leading the Service Desk team, implementing incident management frameworks, and establishing governance and compliance frameworks.

In 2012, Radia joined C4 Advanced Solutions as a Process Area Manager and Service Manager. Radia achieved ISO/IEC 20000:2011 certification and formulated business and technical service catalogues.

Since 2018, they have been working at Injazat as a Service Manager and Strategic Planning Manager. Radia has defined operating models, executed maturity assessment models, and developed cross-functional improvement initiatives.

Throughout their career, Radia has consistently sought to optimize processes, enhance efficiency, and improve service performance.

Radia OUAKEDI's education history is as follows:

Radia OUAKEDI obtained a Bachelor of Science degree in Computer Science from Ajman University in 1999. In 2004, they pursued further education and earned a Master's degree in Information Technology from Université de Caen Normandie.

In terms of certifications, Radia OUAKEDI has obtained the following additional qualifications: "Assessing Digital Maturity" from LinkedIn in September 2020, and certifications in ISO 20000 Foundation, ISO/IEC 20000:2011 Lead Auditor, ITIL V.3 Expert, Microsoft Certified System Administrator (MCSA), Microsoft Certified System Engineer (MCSE), TIPA Process Assessment Assessor, and TIPA Process Assessment Lead Assessor. The institutions from where these certifications were obtained are not specified.