Janice Gaviola

Janice Gaviola is an experienced professional in customer support and sales, currently working as a Chat Support Specialist at INK since October 2019. Prior to this role, Janice served as a Tax Consultant at Alliance Tax Advocate, where responsibilities included qualifying customers for income tax debt assistance through outbound calls. Janice has also held positions such as Outbound Sales Representative at CTRL Group and Profile QA at Coffee Meets Bagel, where the focus was on enhancing user experiences in online dating. As a Customer Support Team Supervisor at FlowActiv, Janice managed compliance, processed refund requests, and handled various customer inquiries. Further experience includes working as a Health Insurance Agent at The Enrollment Experts and as a Call Center Agent for Neotech ICT Solution, supporting financial, solar, and healthcare campaigns. Janice earned a Bachelor of Science in Computer Science from Misamis University between 2008 and 2012.