Resource Coordinator

Job Summary: Join our innovative team in the IT industry, where you'll take on a Resource Coordinator role. As a Resource Coordinator, you'll play a crucial role in optimizing resource allocation strategies to drive project delivery and business objectives. This hybrid position working on the day shift, offers a dynamic opportunity to contribute to the success of our Australian-based company.

Key Responsibilities:

1. Resource Management:

   • Work closely with project managers and senior leadership to develop resource allocation plans.
   • Monitor resource utilization across projects, optimize allocation for maximum productivity.
   • Make adjustments to resource allocations based on changing priorities and unforeseen events.
   • Assist in resource forecasting, capacity planning, and talent acquisition strategies.
   • Generate reports and track KPIs related to resource management.

2. Timesheet Management:

   • Collect, review, and manage timesheets for accuracy and compliance with policies.
   • Provide training and support to employees on timesheet submission procedures.
   • Generate reports and analysis on work hours, overtime, and attendance.

3. Invoicing:

   • Generate and review invoices, ensuring accuracy and compliance with contractual agreements.
   • Coordinate with relevant teams to gather necessary information for invoicing.
   • Monitor invoice aging, follow up on outstanding invoices for timely payment.
   • Resolve billing inquiries and disputes, maintain billing records and documentation.

4. Reporting and Communication:

   • Collaborate with stakeholders to gather project data and insights for forecasting.
   • Provide regular updates, progress reports, and status dashboards to stakeholders.
   • Facilitate communication between project teams, stakeholders, and cross-functional departments.

5. Quality Assurance and Documentation:

   • Ensure compliance with project standards, methodologies, and best practices.
   • Review project deliverables for accuracy and completeness.
   • Maintain project documentation, lessons learned, and post-project reports.

Qualifications:

• Proven experience in project coordination, resource management, or operations within the IT industry.
• Strong understanding of project lifecycle and resource planning methodologies.
• Degree in Business Administration, Information Technology, or related field.
• Proficiency in project management tools such as ServiceNow, OpenAir, or Salesforce PSA.
• Excellent analytical, problem-solving, and decision-making skills.
• Ability to prioritize tasks, manage multiple projects, and work effectively under pressure.
• Outstanding communication and interpersonal skills for effective collaboration.
• Lean Six Sigma Yellow Belt certification preferred.

This role offers an exciting opportunity to utilize your expertise in both project coordination and resource management to drive the success of our projects and contribute to the growth of our organization.