Customer Service · Full-time · Egypt
Job Purpose
Responsible for building and maintaining a strong relationship with our customers.
Job Responsibilities
Create the technical onboarding flow for new customers
Growth of customers: upselling
Build strong customer relationships, especially with key customer stakeholders
Work on retaining the customers you are accountable for
Always strive to provide exceptional account management experience
Manage customer expectations and lead them to customer satisfaction
Make sure all deliverables arrive in good order, on time, and fulfill customers’ requirements
Keep track of key account metrics
Communicate the progress to both internal and external stakeholders
Take initiative in identifying growth opportunities
Job Requirements
Open roles at Instabug