Instacart, the leading grocery technology company in North America, works with grocers and retailers to transform how people shop. The company partners with more than 800 national, regional, and local retail brands to facilitate online shopping, delivery and pickup services from more than 70,000 stores across more than 5,500 cities in North America on the Instacart Marketplace. 

Instacart makes it possible for millions of busy people and families to get the groceries they need from the retailers they love, and for more than 600,000 Instacart shoppers to earn by picking, packing and delivering orders for customers on their own flexible schedule. The Instacart Platform offers retailers a suite of enterprise-grade technology products and services to power their e-commerce experiences, fulfill orders, digitize brick-and-mortar stores, provide advertising services, and glean insights. With Instacart Ads, thousands of CPG brands – from category leaders to emerging brands – partner with the company to connect directly with consumers online, right at the point of purchase. 

E-Commerce

Grocery

Internet

Retail

Instacart

Fidji Simo

Thomas Maguire

David McIntosh

Emily Reuter

Daniel Danker

Laura Jones

Dani Dudeck

Morgan Fong

Chris Rogers

Christina Hall

The Customer Experience Team at Instacart is dedicated to enhancing the shopping journey for customers and optimizing partnerships with advertisers. This diverse team focuses on delivering exceptional support, creating engaging content, and ensuring advertisers achieve success on the platform. By leveraging insights and feedback, they continuously refine processes and strategic initiatives to enhance customer satisfaction and improve the overall experience for both shoppers and brands.

Customer Experience Team

Engineering Team

Product Management Team

Leadership Team

Customer Experience Team

About

Team members

Other teams at Instacart

Engineering Team

Product Management Team

Leadership Team