Francois Bouchard

Francois Bouchard has extensive work experience in various roles within the technology industry. Francois is currently employed at Instana as a Technical Account Manager (TAM), a position they started in October 2022. Prior to this, they worked at ScienceLogic as a Senior Customer Solution Architect from January 2021 to October 2022.

From 2014 to 2021, Bouchard worked at ITOPIQ as a Principal Consultant, where they provided technology consulting services to organizations, specializing in IT infrastructure, enterprise monitoring, ITSM and automation, cloud operation, and identity management. Francois also worked on merger and acquisition integration projects and conducted operational assessments for IT organizations.

Before that, Bouchard held the role of VP IT and Online Operation at icix from January 2012 to April 2014. In this position, they oversaw the IT and Online Operations teams for a leading collaborative commerce network, managing information security, governance, infrastructure, customer support, and productivity tools. Francois was also responsible for managing online operations for SaaS offerings and designing and building the IT functions for the company's new campus.

From 2006 to 2012, Bouchard worked at XOJET as the Director of Technology. Francois led daily operations and major technology initiatives for the private aviation company, developing a comprehensive technology roadmap and building a fully virtualized infrastructure. Francois implemented various technology processes that contributed to the company's success in the private aviation industry.

Bouchard's career started at Ariba, Inc. in 1999, where they held multiple roles. Francois initially served as a Manager Engineering IT, managing a team responsible for overseeing the company's computing environment. Francois also acted as a liaison between the company and hardware and software vendors. Additionally, Bouchard worked as a Senior System Engineer in both the Engineering IT and Corporate IT departments, where they developed solutions, established global system architecture standards, and coordinated performance tuning and storage functions.

Prior to Ariba, Bouchard worked as a Senior System Engineer at Taos Mountain, providing technical support for Ariba, Inc. and the Fujitsu PC Corporation. Francois implemented monitoring solutions and data retention policies during their tenure.

Bouchard also gained experience as a Computer System Analyst at SCII Technologies and as a Lead Instructor at Advanced Training & Services.

Their career in the technology industry began as a Field Engineer at Xerox Canada in 1990, where they supported Xerox flagship products. Francois was later promoted to design and implement IT processes and system architecture for the company's technical support service for PC applications.

Overall, Francois Bouchard has a wealth of knowledge and expertise in technology consulting, IT infrastructure, and operations management, with a strong focus on driving innovation and enhancing business performance.

Francois Bouchard's education history includes a Bachelor of Science degree in Business Management from the University of Phoenix, which they obtained between 2010 and 2013. Prior to that, they completed a DEC (Diploma of College Studies) in Electronic Engineering, specializing in Electronics, at College Edouard Montpetit from 1986 to 1990.

In addition to their formal education, Francois Bouchard has also obtained several certifications. Francois is a Science Logic Certified Expert, having received this certification from ScienceLogic in January 2021. Francois is also a Science Logic Certified Professional, having obtained this certification in June 2020 from the same institution. Francois Bouchard holds the Certified Customer Success Manager (CCSM) Level 1 certification, which they obtained from SuccessHACKER in March 2023. It is worth noting that Francois Bouchard has also acquired the Amazon Web Services Cloud Practitioner certification, although the specific details regarding the institution and the timeframe are not provided.