John Wikoff

John Wikoff has a strong work experience background in the field of technology and consulting. Their most recent role was as a Technical Account Manager at Instana starting from October 2018. Prior to that, they worked as a Solution Consultant at OpsDataStore from 2015 to 2018, where they managed all aspects of successful customer experience.

Before OpsDataStore, John worked as a Software Engineer at Riverbed Technology (OPNET) from 2008 to 2015. In this role, they collaborated with client technology teams and corporate field engineers to ensure successful implementation and support of Application Performance Management (APM) product, AppInternals. John also designed data agents to gather operating system (OS), process, and environmental metrics for system performance analyses.

John's career started in 2003 when they founded and served as the President and Principal Consultant of Crossroads Computer Services. In this entrepreneurial role, they established and developed a clientele for an information technology outsourcing company. John consulted with senior executives and technology leaders of small-to-medium-sized businesses (SMBs), defining their business technical support requirements and recommending and negotiating service contracts for network and systems maintenance programs.

John Wikoff attended the University of Maryland, where they pursued a Bachelor of Science (B.S.) degree in Computer Science. Additionally, they received an Artificial Intelligence Fellowship from Digital Equipment Corporation. The exact years of attendance for both educational experiences are not provided.