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Design Engineer

Product · London, United Kingdom

Job description

Intercom was founded in 2011 to change the standard of customer service online. Our AI-first customer service platform is a totally new way to deliver customer service and is designed to transform the way businesses interact with their customers through AI. We all know that customer service on the internet sucks. It’s slow and impersonal. We help businesses provide instant and exceptional service to their customers and maximize their support agents’ productivity, efficiency, and performance—all through our single AI system. More than 25,000 businesses use Intercom to send millions of messages to millions of customers each month.Intercom has been a long-standing product leader and cultural icon in the technology and startup worlds for more than a decade. We set the pace for our industry and live by our values that allow us to push boundaries, build with speed and intensity, and deliver incredible value to our customers.Join us on our mission to redefine customer service and make internet business personal.

What's the opportunity? 

We are seeking a skilled and creative Design Engineer to implement visually appealing, user-friendly, and responsive interfaces. This role requires a unique blend of technical expertise in front-end development and a strong foundation in UI/UX design principles. You will work closely with product managers, UX designers, and developers to bring our design visions to life, ensuring they align with business goals and provide an outstanding user experience.

What will I be doing? 

  • Develop, and implement high-quality, responsive user interfaces using front-end technologies (HTML, CSS, JavaScript).
  • Collaborate with UX designers to refine wireframes and prototypes into polished, pixel-perfect interfaces that reflect brand and usability standards.
  • Translate design mockups into functional and interactive interfaces, ensuring a seamless user experience across devices.
  • Participate in design reviews and user research sessions to continuously improve UI design based on feedback and data insights.
  • Ensure consistent design standards by maintaining style guides, component libraries, and design documentation.
  • Stay up-to-date with the latest UI design trends, techniques, and tools to drive innovation and elevate the user experience.
  • Conduct user interface testing and debugging, optimizing for performance, speed, and accessibility.

What skills do I need?

  • Bachelor’s degree in Graphic Design, Interaction Design, Computer Science, or a related field (or equivalent practical experience demonstrated with a portfolio).
  • 5+ years of experience in design engineering, front-end development, or a similar role.
  • Expert in front-end technologies such as HTML, CSS, and JavaScript, and experience with frameworks like React, Framer Motion, Tailwind and Next.js
  • Strong understanding of UI/UX design principles and experience with design tools such as Figma.
  • Knowledge of responsive design and best practices for cross-platform and cross-browser compatibility.
  • Solid understanding of accessibility standards (WCAG) and the ability to create inclusive interfaces.
  • Excellent problem-solving skills and an ability to balance technical and design challenges to create user-friendly solutions.

Benefits 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews - we reward great work!
  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Open vacation policy and flexible holidays so you can take time off when you need it
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
  • If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
  • MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

Policies 

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.  

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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