CG

Ciara G.

Senior Billing Operations Specialist at Intercom

Ciara G. has a diverse work experience spanning several years. Ciara started their career at I.T Carlow Students' Union as Deputy President for Welfare and Education, where they organized workshops and awareness weeks and provided assistance to students with various issues. Ciara then worked as VP for the Southern Region at the Union of Students in Ireland, where they coordinated events and campaigns and led successful referendum campaigns. Ciara later joined DITSU Ltd as a Student Support Advisor, providing information and advice on welfare and education casework. Ciara then moved on to DITSU Clg as a Student Affairs Manager, offering support to sabbatical officers and managing a student welfare assistance fund. Most recently, they worked at Intercom as a Billing Operations Specialist, responsible for billing system improvements, customer payments, and resolving queries around outstanding invoices. Ciara has skills in Zuora Billing, Salesforce CRM, and Google Suite.

Ciara G. attended the Institute of Technology, Carlow from 2007 to 2010, where they obtained a Bachelor of Science (BSc) degree in Computer Systems Management. Ciara further pursued their education at the same institute from 2010 to 2011, completing a BSc Hon degree in Computer Systems Management at NFQ Level 8. In addition to their academic qualifications, Ciara G. has also obtained certifications in "Uncovering Your Authentic Self at Work" from LinkedIn, "Child Protection" from Barnardos, and "SAFE Talk" from NOSP.

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Timeline

  • Senior Billing Operations Specialist

    January, 2022 - present

  • Billing Operations Specialist

    November, 2020

  • Customer Support Specialist

    June, 2019

  • CSR

    June, 2018

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