Jessica Erukunuakpor

Customer Success Executive at Interswitch

Jessica Erukunuakpor has a diverse work experience across various companies. In 2010, they worked at NNPC/PPMC Depot as an Operations staff, where they handled clerical tasks, processed claim files, managed the office in the depot representative's absence, and provided timely and courteous responses to information requests. From 2012 to 2014, they worked as a Customer Service Officer at Diamond Bank Plc. At Spectranet Limited, they worked as an Account Executive from 2015 to 2017, managing inventory, handling cash, and preparing daily stock reports. As a Freelance Writer, they worked on Upwork from 2018 onwards. Currently, they are working at Interswitch Group, with previous roles including Service Desk Analyst and their current role as a Customer Success Executive.

Jessica Erukunuakpor earned a Bachelor of Science (BSc) degree in Business Administration from the University of Benin from 2005 to 2009. Jessica then pursued further education and completed a Master of Business Administration (MBA) degree in Business Administration and Management from the University of Lagos, graduating in 2018. In terms of certifications, they obtained a certification in Social Marketing Tools from Google in January 2019. Furthermore, they hold a membership with the Project Management Institute in the USA, although specific details such as the month and year of obtaining this membership are not available.

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Timeline

  • Customer Success Executive

    October, 2021 - present

  • Service Desk Analyst

    September, 2020

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