Anna Carolina Vilela Reis Maia

Anna Carolina Vilela Reis Maia has a diverse work experience spanning multiple companies and roles. Anna Carolina is currently working as a Back Office Coordinator Latam at Involves since December 2022. Previously, they worked at Philips as a Services & Solutions Delivery Team Lead from August 2021 to December 2022. Before that, they served as a Gerente Comercial and Gerente de Relacionamento com o Cliente at Diretriz from March 2019 to June 2021. Anna also worked as an Executivo de Serviços at TIVIT from January 2017 to March 2019. Prior to that, they worked at IBM as a Gerente de Incidentes e Relacionamento com Cliente from 2012 to 2016. Anna Carolina began their career at Fast Shop as an Analista de Treinamento in 2011, followed by a role as an Analista de sistemas at AT&T from 2010 to 2011. Anna's earliest work experience was as an Analista de suporte Bilíngue at HP from 2008 to 2010.

Anna Carolina Vilela Reis Maia has a diverse education history in the fields of marketing, management, and technology.

In 2009, they attended UNIP and obtained a Bachelor of Technology (B.Tech.) degree in Network Management, completing their studies in 2011.

In 2013, Anna pursued an extension program at FGV - Fundação Getulio Vargas, specializing in Gerenciamento de Pessoas (People Management), which they completed in 2014.

From 2016 to 2018, Anna furthered their education at Centro Universitário Senac, earning a Postgraduate degree in Gestão de Marketing (Marketing Management), with a focus on Gestão do Relacionamento com o Cliente (Customer Relationship Management).

In 2020, Anna enrolled in Centro Universitário Internacional UNINTER and completed an MBA program in Neuromarketing: Neurociência do Consumidor (Neuromarketing: Consumer Neuroscience) in 2021.

Anna has also obtained various certifications that complement their education. Anna Carolina has achieved the PMI Foundation certification from the International Institute for Learning in November 2021. In August 2021, they obtained a certification in leadership, learning capacity, and resilience from PUCRS - Pontifícia Universidade Católica do Rio Grande do Sul. In July 2021, they completed the Executive Certification in Business Development, Leadership, and Networking from FIA ONLINE.

Additionally, Anna possesses certifications in areas such as sales, customer success, project management, negotiation, and lean six sigma. These certifications were obtained from institutions such as Sebrae, Udemy, Cesullab, Grupo Voitto, Senior Sistemas, IBM, and Kepner-Tregoe.

It is important to note that Anna studied Gestão Estratégica de Vendas (Strategic Sales Management) at Universidade Positivo, but the specific start and end years were not provided.