Javier Miranda

Javier Miranda has a diverse work experience. Javier started their career at Republica LLC as an Account Coordinator, where they coordinated communication efforts and managed status reports. Javier then worked at Rochi Consulting as a Project Administrative Assistant, where they assisted in market research projects and redesigned promotional material. Javier also worked at AXIOS intelligence as a Project Coordinator.

In 2016, Javier joined the SkyCom Call Center as a Customer Service Representative, assisting clients and handling various requests. Javier also worked at Home For The Elderly, where they served as a Project Coordinator in Social Service, conceptualizing and developing fundraising projects.

Javier then joined PatientPop Inc., first in the role of Tier 1 - Customer Support Specialist, where they developed knowledge base articles and managed social media migration. Javier later transitioned to Tier 2 Support, closing over 520 cases quarterly with high customer satisfaction scores.

Next, Javier joined Tapcart as a Senior Customer Support Specialist. Javier led account communication strategies with Shopify merchants, provided troubleshooting and bug reporting, and managed JIRA boards. Javier also ran the app build update submission process.

Most recently, Javier joined InVue as a Technical Support Specialist, where they currently work.

Javier Miranda completed their Bachelor of Arts degree in Public Relations/Image Management and Organizational Leadership at Purdue University from 2007 to 2011. In 2017, they pursued a Diplomatura in Finanzas, general at Universidad Centroamericana 'José Simeón Cañas'. Additionally, they obtained a certification as an Omnichannel Agent from Zendesk in June 2023.