Kristyna Mason

Kristyna Mason started their work experience in 2008 as a Help Desk Analyst II at Siemens Medical Solutions. From 2011 to 2014, they worked as an Associate Business Analyst at iPipeline, where they tested software deliverables and maintained test matrices using the business requirements document. From 2014 to 2018, they served as a Senior Tier II Support Analyst at iPipeline. Starting in July 2018, they became a Team Lead, managing a team of 12 with 6 direct reports and handling various management responsibilities such as interviewing new team members, team training, and customer escalation resolution.

Kristyna Mason obtained a Bachelor of Arts degree in Communications and Photo Journalism from Temple University. In addition, they have obtained certifications in various professional development courses, including "Confronting Bias: Thriving Across Our Differences" and "Cultivating Cultural Competence and Inclusion" from LinkedIn. Kristyna also completed courses on goal setting, avoiding burnout, and managing virtual teams, all from LinkedIn.