Dan Medina

Dan Medina has extensive work experience in customer service and operations. Dan is currently the Director of Customer Service Operations at iPostal1 since September 2022. Prior to this, they worked as a Volunteer CX Coach at Zendesk for Startups and Vice President of Customer Support at Albert. Dan also held roles as Senior Director of Global Operations and Director of Customer Experience at Freshly.

Before joining Freshly, Dan worked as a Supervisor of Quality Assurance at Shutterfly Inc. and as a Call Center Training Course Designer at Waste Management. Dan also served as the Manager of Call Center Operations at Ricoh Americas Corporation, where they established a new team and managed 55 agents across call centers.

Earlier in their career, Dan worked as a Training Manager at The CollegeBound Network and was responsible for developing and delivering training programs. Dan also worked at Seagate Technology in various roles, including Manager of Global Training and Quality Assurance, Manager of Knowledge Base and Support Web Team, Manager of Outsource Operations, and Technical Support Specialist.

Overall, Dan Medina has a diverse range of experience in customer service, operations, and training roles.

Dan Medina graduated from Oklahoma State University in 2000 with a Bachelor of Arts degree in Music. In 2008, they obtained a certification as an HDI Support Center Manager from HDI.