Emmalee Zepeda is an experienced manager with a strong background in digital self-service, customer service, and call center operations. Currently serving as the Digital Self-Service Manager at IPSY, Emmalee has successfully developed strategies for enhancing the customer experience through chatbot improvements and API integrations. Prior roles include Contact Center Operations Manager at JAFRA Cosmetics USA, Call Center Supervisor at Frontier Communications, and various positions at Verizon, including training and sales. Emmalee holds a Master's degree in Organizational Leadership and a Bachelor of Arts in Business Administration from the University of La Verne.
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