Customer Success Manager - MSO

Company Summary

Telecommunications and utility operators are “Building better networks” with IQGeo’s award-winning software solutions. The ability to powerfully model any network requirement, integrate every system and data source, and support field and office teams with continual innovation is helping operators create the networks of the future. Our solutions ensure greater cross-team collaboration and process efficiency throughout the network lifecycle, from planning and design to construction, operations, and sales.

Whether it’s highly competitive fiber and 5G broadband rollouts or complex utility grid modernization projects, IQGeo’s enterprise solutions leads the industry. We partner with large multinationals and smaller regional operators to deliver the digital innovation they need to increase network resilience, operational safety, and business ROI.

Job Summary

We are seeking a high energy, ambitious, qualified MSO/Cable Expert to join our customer success team working with Tier 1 and 2 MSO providers across North America. The successful candidate will work directly with our customers across the full network lifecycle from construction to sales to operations helping them understand IQGEO solution best practices, optimize, and automate their business processes using the IQGeo products.

Duties/Responsibilities

• Work with customers to understand and document current business processes across the MSO life cycle including construction, sales, and network operations.
• Strategize with customers to determine how IQGeo tools can optimize and automate existing business processes including determining implementation ROI.
• Participate in on site visits with customers in the office and field.
• Be the voice of the customer championing new product ideas to the IQGeo Product Management team. Act as a trusted advisor for the customer.
• Conduct mentoring for customer teams on existing product functionality and introduce new product releases and modules.
• Work in partnership with all areas of the IQGeo team including sales, delivery, product management, support, and engineering to deliver the best possible outcome for our customers.

Required Skills/Abilities

• Over 10 years of experience designing or working with managing Coax & Fiber networks.
• Experience with Coax Network Field operations and Telemetry management.
• Experience with PON architecture options
• Direct experience of Coax & FTTH construction business processes
• Experience using CAD or GIS fiber design tools
• Comfortable addressing business and technical stake holders
• A passion for business process optimization and problem solving

Education

• Bachelor’s degree or Telecom equivalent experience

What’s In it For You

• Medical, Dental, Vision, Life insurance: monthly premiums are paid 100% for employee, spouse, and family! No contribution to benefit plan!

• STD/LTD insurance fully paid.

• Generous PTO with 8 paid holidays plus 2 “floating” holidays.

• Paid charity/volunteering day each year.

• Enhanced maternity leave policy (full-pay 3 months, half-pay 3 additional months) after 2 years of service.

• 401k Safe Harbor contribution, fully vested day one.

• Mentor program.

• Home office support for remote workers.

Flexible Working

We support hybrid and flexible working arrangements for all employees. We understand that life for many people involves school runs, care giving, or exercising!

Work Permits & Visas

You must already have the right to work permanently in United States.

IQGeo is not able to sponsor work permits.

About IQGeo

IQGeo™ is based in Cambridge, UK with regional offices in the United States, Canada, Belgium, Germany, Malaysia, and Japan. We are supported by a global network of highly skilled partners. Originally founded as Ubisense Ltd in 2002, the IQGeo brand was launched in January 2019 after the company was split into two separate businesses. Led by a team of geospatial technology pioneers, the IQGeo Platform software was first launched in 2010 and has an impressive pedigree in the telco, communications, and utility industries. In 2020, IQGeo acquired OSPInsight, a provider of fiber network management software, and in 2022 IQGeo acquired Comsof, a world leader in automated network design, headquartered in Belgium.

Today, IQGeo is the leader in introducing modern web and mobile geospatial applications into the communications and utility industries.