Mark Mendoza

Mark Mendoza has a diverse range of work experience in the customer service and management field. Their most recent role is as a Customer Care Manager at italist, where they currently work. Prior to this, they worked at The RealReal as a Consignor Relations Manager from April 2019 to April 2020. In this role, they restructured the department for improved communication and operations, implemented best practices, and collaborated with stakeholders to enhance processes and communication.

Before The RealReal, Mark worked at Farfetch, starting as a Customer Service Supervisor from April 2016 to January 2017. In this position, they coached agents to meet individual opportunities, analyzed key performance indicators (KPIs), and implemented improvement programs. Mark later became a Black & White Manager from January 2017 to March 2019, where they built and developed a team representing multiple brands while maintaining company culture.

Prior to Farfetch, Mark held a role as a Customer Insights Associate Manager at Rent The Runway from November 2015 to March 2016. In this position, they assisted in the restructuring of the customer care department, analyzed reports for efficiency, and coached and developed managers.

Mark's earlier experience includes a Senior Customer Care role at NET-A-PORTER from December 2013 to November 2015. In this role, they coordinated with brand managers and supervisors to distribute assignments among a microteam, analyzed team sales and productivity, and monitored customer interactions to ensure standards were met.

Mark's earliest work experience was at Coach, where they served as an Assistant Manager and Visual Merchandiser from June 2008 to May 2013.

Overall, Mark Mendoza has a strong background in customer service, management, and operations, with a track record of implementing improvements and collaborating with stakeholders to enhance processes and communication.

Mark Mendoza holds an Associate's degree in Business Administration and Management, General from Essex County College, which they obtained from 2007 to 2009. Prior to that, they earned a Certificate in Automotive from Lincoln Tech in the period of 2003 to 2004. Mark completed their General Education, earning a Diploma, at West Orange High School from 1999 to 2004. Additionally, Mark has obtained a Data Science Orientation certification from Coursera in October 2020. Mark also possesses certifications in CPR from Red Cross Blood Services and Preventing Workplace Harassment from Emtrain, although specific dates of obtaining these certifications are not provided.