Jasmine Holton

Jasmine Holton has gained a diverse range of work experience in the customer service field. Jasmine started their career at Public Storage as a Relief Manager, where they successfully increased occupancy rates and maintained accurate records. Jasmine then transitioned to Conduent as a Customer Support Representative, where they provided prompt assistance to customers and educated them on various options and enrollment processes. Following that, they joined McDonald's as a Crew Trainer, where they trained and mentored team members to improve performance and deliver excellent customer service. Next, they worked at Bed Bath & Beyond as an Associate, where they maximized customer interactions and implemented up-selling strategies. Jasmine then moved on to Shift4 Payments as a Customer Support Analyst, where they communicated with clients through various channels and collaborated with internal teams. Currently, Jasmine is employed at IXL Learning as a Customer Success Analyst, where they work closely with stakeholders and product design teams to enhance the overall customer experience. Jasmine resolves conflicts, troubleshoots issues, and interfaces with clients, ensuring their needs are met.

Jasmine Holton completed their Bachelor of Arts (BA) degree in Psychology from Fayetteville State University from 2011 to 2015. After a break, they returned to Fayetteville State University in 2019 and completed their Bachelor's degree in Psychology in 2020. In addition to their formal education, they obtained certifications in Learning vi and Learning Virtualization from LinkedIn in April 2022 and January 2022, respectively.