Jacob Holt

Jacob Holt began their career in 2012 as a Student Worker and Film Crew at Franklin Simpson High School. In 2015, they were appointed President of the Western Kentucky University Residence Hall Association. In 2019, they joined J.Lodge as a Quality Assurance Analyst. In this role, they managed a team to put quality first, led training recursive sessions, gave team members feedback to improve quality and speed of output, made client requested changes quickly and effectively, worked with a team of managers to help and support each other, and managed and ran reports to ensure quality work from the team. Jacob was later promoted to Team Lead, where they continued to fulfill the same duties. Jacob then returned to their original role as Quality Assurance Analyst.

Jacob Holt obtained a Bachelor's degree in Business Informatics from Western Kentucky University from 2012 to 2017. In 2021, they obtained certifications from LinkedIn in Coaching for Results, Delivering Employee Feedback, Avoiding Burnout, Building Resilience, Creating Positive Conversations with Challenging Customers, Customer Service Foundations, Customer Service: Call Control Strategies, Customer Service: Handling Abusive Customers, Customer Service: Serving Customers Through Chat and Text, Customer Service: Working in a Customer Contact Center, Dealing with Grief, Loss, and Change as an Employee, Delivering Bad News to a Customer, Empathy for Customer Service Professionals, Learning Outlook Desktop (Office 365/Microsoft 365), Microsoft Teams Essential Training, Office 365: Learning Outlook, Phone-Based Customer Service, and Working with Upset Customers. Additionally, they obtained an Apple Certified Associate in Mac Integration 10.7 certification in January 2012.